- 2.0. Section 2 Introduction
- 2.1 Provider Readiness Checklist
- 2.2 Understand what participants want from the NDIS
- 2.3 What services or supports can be delivered under the NDIS?
- 2.4 When is the NDIS coming to my area?
- 2.5 Building my organisation's capacity
- 2.6 Key registration requirements
- 2.7 Meeting the Quality & Safeguard requirements
- 2.8 NDIS pricing and payment
- 2.9 Becoming a registered provider
2.6 Key registration requirements
On this page:
To ensure NDIS funds are spent appropriately and people with disability get the best possible outcomes, the NDIA has put in place various requirements governing the way registered providers operate.
To be eligible to become a registered provider, you must provide supports or services to participants consistent with:
The requirements for each of these is outlined below, with links to relevant documents and supporting information. It is up to you or your organisation to determine whether you can meet these requirements, or what changes may be required in your business model to ensure you can meet them in future.
As a provider you must consider how the delivery of supports under the NDIS will be incorporated and managed within your organisation. Providers looking to review their business model are encouraged to use the resources for building provider readiness developed with the assistance of the Sector Development Fund which was established to support the disability sector to move to the new NDIS funding arrangements.
You are encouraged to read the Market Position Statements on the NDIS website. These will assist you when undertaking your own market research.
The Terms of Business outline the commercial requirements for doing business as an NDIS Registered Provider. This includes expectations in relation to:
business practice and service delivery
payments and pricing
reporting and conflict of interest management
maintenance of records and audits
complaints handling procedures
compliance measures, including maintenance of records and audits.
It is important to read the entire NDIA Terms of Business.
You need to understand and comply with the Terms of Business
Failure to comply with the Terms of Business may be grounds for the NDIA to revoke your registration. During the NDIS registration process you will be asked to confirm that you understand and agree to operate under the NDIS Terms of Business. You DO NOT need to sign or return the Terms of Business document to the Agency.
A copy of the Terms of Business (PDF) (DOC) is available on the NDIS website. Note that providers of Specialist Disability Accommodation must comply with an additional section in the Terms of Business (see Section 2.6.2).
Registered providers of Specialist Disability Accommodation (SDA) must comply, and have mechanisms in place to ensure ongoing compliance, with the Terms of Business for Registered Providers AND with the terms which relate to SDA as detailed in the Specialist Disability Accommodation Addendum to the Terms of Business for Registered Providers.
These specialist terms of business refer to matters such as:
habitability of dwellings
notice of change in SDA circumstances
reasonable rent contribution.
There is a Specialist Disability Accommodation page on the NDIS website containing additional information and resources.
The Declaration of Suitability details the documentation and evidence that providers must submit during the registration process. You need to review, understand and meet all requirements of the Declaration of Suitability (PDF) (DOC).
For an application to be progressed, providers are required to read, sign and submit a ‘Declaration of Suitability’ as part of the registration process. They must comply with the Guide to Suitability as a condition of their ongoing registration as a provider.
Before signing the Declaration of Suitability, you need to read and understand the Guide to Suitability (PDF) (DOC). This document helps providers to understand their suitability to provide relevant supports to NDIS participants. The document:
provides guidance on which professions are qualified to provide available supports
summarises specific NDIS Commission, state and territory provider requirements
outlines the key obligations of providers who are supporting NDIS participants
The Guide to Suitability outlines your responsibilities as a registered NDIS provider for each state and territory. Understanding these requirements before submitting your application will help minimise processing delays.
Things to consider as you read the Guide to Suitability include:
who is your organisation likely to provide services to (what type of disabilities and locations are you going to cover)?
what supports and/or services is your organisation likely to provide?
- do you have the right profession(s) employed within your organisation for the supports you want to deliver?
can your organisation meet the quality and safeguards requirements of the NDIS Commission, states and territories?
Support items have been grouped into ‘Registration Groups’. Different supports have different levels of risk associated with their delivery. The grouping of supports streamlines registration for providers so they need only register for the Registration Groups relevant to their business.
Support items in each registration group have similar quality and safeguarding requirements. To understand the specific requirements of each registration group you will need to read through the Registration Group tables in conjunction with the relevant state/territory requirements section.
For providers operating in NSW and/or SA, the NDIS Commission has jurisdiction over Registration Group requirements. For more information, visit the NDIS Commission website.
Providers should register within the registration group that most closely aligns to the service/support they want to deliver. Descriptions of registration groups are in the Guide to Suitability.
These Registration Groups are generally categorised in one of five ways:
1. Specialist Disability Registration Groups
Providers wishing to register for Specialist Disability Registration Groups must:
- Be registered, approved and compliant with the requirements for registration or approval as a specialist disability service, community care or Home and Community Care provider as determined by the jurisdiction in which the provider wants to deliver supports. This includes Quality Assurance / Management systems compliance.
- Providers in states and territories other than NSW and SA mus submit evidence of this registration, approval and compliance issued by the jurisdiction or authorised third party provider (as determined by each jurisdiction), for which you have applied to deliver supports. This evidence document must state the services that you are currently providing, or are authorised to provide under the NDIS.
- Refer to the NDIS Commission and/or state/territory requirements for new providers in the Guide to Suitability if they are new or wishing to expand their services.
Examples include ‘assistance with daily life tasks in a group or shared living arrangement’, ‘group and centre based activities’, ‘management of funding for supports’, and ‘specialised supported employment’.
2. Professional Registration Groups
These registration groups require specific professional qualifications and experience as a prerequisite to provide these supports under the NDIS. Professionals who wish to provide specialist disability supports must also comply with quality and safeguards requirements of the NDIS Commission and/or relevant state/territories.
Examples include ‘community nursing care for high needs’, ‘therapeutic supports’, ‘interpreting and translation’ and ‘hearing services’.
Additional requirements apply for some services in some jurisdictions. Information can be found in the Guide to Suitability for the state or territory in which you intend to provide supports.
3. Other Registration Groups
These Registration Groups include ‘low-risk’ supports that do not require evidence of qualification or expertise for registration.
Examples include ‘assistance with travel/transport arrangements’, ‘assistance animals’ and ‘innovative community participation’.
4. Home and Vehicle Modification Registration Groups
Providers of these Registration Groups must provide evidence of current accreditation or licensing by the relevant state or territory authority to undertake building, engineering or mechanical work. It is important that providers of these supports are appropriately licensed and accredited to modify participants' homes and equipment to ensure participants are receiving value for money and quality services. The expertise required to provide these supports is different to the expertise required to provide supports within specialist disability registration groups.
Examples include ‘home modification design and construction’ and ‘vehicle modifications’.
5. Assistive Technology and Equipment Registration Groups
Registration Groups relating to equipment and assistive technology often require diverse expertise to meet the needs of participants.
Examples include ‘assistive products for household tasks’, ‘communications and information equipment’, ‘personal mobility’ and ‘vision equipment’.
Details on the relevant professions and professional qualifications or membership requirements, as well as expectations of experience in each of these categories, can be found in the ‘Professional Qualifications for NDIS Providers’ section of the Guide to Suitability (PDF) (DOC).
After you have registered, you may decide to expand your service offerings. To do so you must register for the registration group associated with the services you want to provide.
You will need to meet the quality and safeguards requirements set by the NDIS Commission and/or state or territory you want to work in relative to the new registration group.