• Claire’s story

    Claire is feeling a bit overwhelmed at the steps involved with registration and isn’t sure that her record keeping will be up to scratch. She heard that some businesses have found this tricky, but is pretty sure that she can work it out with a bit of help.

    She decides to look on the NDIS website for some more info and comes across the Provider Toolkit that has a series of ‘step by step guides’ to help with the registration process. She uses the Provider Registration Checklist in the Toolkit to help step through the registration process – and finds that it’s not that hard after all.

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  • Clive's story

    After printing off the Provider Registration Checklist, Clive is ready to begin his registration. He learns from the NDIS Provider Toolkit that he’ll need to use the online tool – the myplace Provider Portal – to manage all aspects of being an NDIS provider. 

    To access the portal, Clive has to go through the Provider Digital Access (PRODA) authentication process, then create a myplace account. There’s a bit of leg work, but because he has run his own business, he’s used to learning new processes and doing paperwork. Clive gets his documents in order and works through the Registration Checklist. After submitting his registration, he learns that he can expect to get a response in less than a month.

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  • Maraya's story

    About six months before the NDIS rolls out in Cairns, Maraya downloads the Provider Registration Checklist. There are a few things she needs to do before she can register Accessible Horizons, starting with setting up a PRODA account to access the NDIS online portal and then completing an ‘intent to register’.
    As outlined in the Guide to Suitability, she needs to select which groups she wants to register for and the professions that Accessible Horizons employs. Because the organisation wants to offer new services under the NDIS, Maraya works with the program manager to put together their new Support Coordination services and to complete a Statement of Commitment. 

    Three weeks later Accessible Horizons receive notification that their application is ‘Pending State Approval’ – it turns out they haven’t uploaded a signed Declaration of Suitability. Maraya signs this document and uploads it through myplace; she then lets her CEO know that this is what has been holding up their application.

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This section covers:

Completion time: 15 minutes

The four steps to registration

The NDIS registration process has four key steps to work through:

  1. Applying for a Provider Digital Access (PRODA) account – This is a two step process, creating your account and then verifying your identity. Each person within your organisation who needs access to the NDIS system will need their own PRODA account. 
  2. Use your PRODA to register for myplace – myplace is the online portal for the NDIS where you’ll manage all your activity – including creating bookings with participants and viewing their details, lodging payment requests, managing your organisation’s details and much more. 
  3. Complete an ‘intent to register’ application on myplace – The 'intent to register' requires details about your organisation such as: the business name, address details, whether it’s not-for-profit and your Australian Business Number (ABN)  is mandatory.
  4. Complete your NDIS registration, submit required documentation and a signed ‘Declaration of Suitability’ – NDIS funding covers 15 categories of support that can be delivered by registered groups. This is also how NDIS payments will be organised. So as part of registration you need to nominate which group/s your service or product belongs within. The requirements for each registration group, including required experience, are in the Guide to Suitability. For registration you’ll also be required to submit proof of compliance with state/territory quality and safeguard arrangements and any other information needed for specialist groups. Once you’ve worked through all the key elements of registration, upload the signed Declaration of Suitability.

Processing times

The registration process will be slightly different for every provider, as it will depend on how many different types of services you are wanting to offer, how many states and territories you want to operate in and what documents are needed to support your application. 

Depending on how many support categories you are registering for, it may take you one to two days to complete your registration and provide all the required documentation – or it could take much longer if you need to find specific information or apply for some documents from scratch.

Processing times for approving registrations are also dependent on the category of the registration group/s that you’re applying for.

It will take around 10-12 business days for a complete application to be assessed and notification given of the outcome. In times of high volume, assessment and notification may take up to 30 days.

Preventing problems

There are three common reasons that registrations may be delayed: 

  • not all required documents have been submitted 
  • a provider has not submitted the signed Declaration of Suitability
  • a provider has not provided sufficient evidence of meeting applicable state/territory quality and safeguards requirements

If you need additional support with the registration process, look at the step by step guides to registration in the Provider Toolkit. There is a guide for those who have provided disability services in the past and one for providers who are completely new to the field.