3.2 Registration process

Providers wishing to operate in NSW or SA must visit the NDIS Commission website and follow the registration steps. Upon completion, return to the provider toolkit and follow the steps to setup your myplace provider portal where you can make service bookings, request payment and view participants’ plans.

For providers only wishing to operate in any other state and/or territory, there are four key stages of the provider registration process outlined below and described in more detail in the following sections:

  • apply for a Provider Digital Access (PRODA) account
  • use your PRODA account to register and gain access to the myplace provider portal
  • complete an ‘intent to register’ application which involves:
    • selecting the registration groups to register for
    • nominating the professions and relevant professional qualifications of staff that will be delivering the various services/supports
  • complete your registration with the NDIS by supplying all required documentation, including a signed ‘Declaration of Suitability’.

Before you apply to become a registered provider, read Section 2 of the Provider Toolkit and complete the NDIS Provider Readiness Checklist to ensure you have undertaken all the necessary preliminary steps.


3.2.1 Applying for a PRODA account​

PRODA stands for Provider Digital Access (PRODA). PRODA is an online authentication system designed to provide secure access to specific government services including the myplace provider portal. You will need to register for a PRODA account to access myplace and become an NDIS registered provider.

To register a PRODA account, you need to follow these steps: 

3.2.1.1 Step 1 - Create your account​

Set up your PRODA account profile by:

  • providing your personal identity details (for example, your name and date of birth)
  • setting up your username and password
  • providing your personal and unique email address (make sure you have used a personal and unique email address and not a shared email account).

You can apply for a PRODA account on the PRODA website.

3.2.1.2 Step 2 - Verify your identity

Provide key information from three Australian Government issued identity documents in order to verify your personal identity details against your account profile. Your identity will be verified online and in real time. For successful identity verification, the personal details you used to create your account must match the details on your identity documents. The following three documents are recommended as they are easily verified online:

  • Australian driver’s licence
  • Medicare Card
  • Australian passport or foreign passport with an Australian Immigration visa linked

Other available identity documents that can be used include:

  • Immicard
  • Australian birth certificate
  • Australian citizenship certificate
  • Australian certificate of registration by descent

A full list of identity documents that can be used online will be available at this stage of the PRODA registration process.

3.2.1.3 Step 3 - Link your services

Once you are registered for PRODA and have successfully entered your username, password and verification code, you can access the myplace provider portal by clicking the NDIS tile from the ‘My Linked Services’ PRODA screen page. If you are authorised to access multiple government online services, such as the NDIS and Health Professional, you can view all of these in the 'My Linked Services' page.

 

Every individual who needs to access myplace on behalf of a registered provider will need to create their own PRODA account. A PRODA account provides access to personal information and services that you are registered to use. Never share your PRODA account or login details with anyone to maintain security of your personal information.This is in accordance with the PRODA terms and conditions that must be agreed to prior to setting up your account.

If you already have a PRODA account, but have moved location or changed employment, you can continue to use your existing PRODA account.

If you are experiencing issues with accessing a PRODA account, DO NOT create a new one. Contact 1800 800 110 and select the voice prompt for PRODA assistance. If a provider has an active PRODA account, they will not be verified to create another one.

A PRODA step by step guide (PDF) (DOC) is available to assist you through this process. 

3.2.2 Link your PRODA account to myplace

The NDIS Information and Communications Technology system is known as myplace. When you have created a PRODA account, myplace can be accessed by clicking the ‘myplace provider portal’ tile in the top right hand corner of the NDIS website. This must be done by the organisation’s nominated Primary Contact person, who can then authorise applications from other members of the organisation to have their own myplace account. Every person within the organisation who requires access to myplace must have their own account.

The myplace provider portal allows providers in all states and territories except NSW and SA to:

  • submit an application for registration with the NDIS
  • view their registration details (including which registration groups they are registered to provide and which are still pending confirmation by the NDIS)

Providers in NSW and SA can submit an application for registration with the NDIS at the NDIS Commission website, and will use the NDIS Commission portal to view and manage their registration and organisational details. The NDIA no longer has the authority to approve registration applications for providers in NSW and SA.

The myplace provider portal allows ALL providers (including those operating in NSW and SA) to:

  • create and approve service bookings with participants
  • view the details of participants they have service bookings with for the provision of supports
  • lodge payment requests for the delivery of supports provided to participants
  • view payments made for payment requests
  • communicate on-line with participants and the NDIA
  • upload responses to a request for quote.

Providers in all states and territories except NSW and SA can also use the myplace provider portal to:

  • manage their organisational details
  • approve additional user access to their myplace profile
  • upload evidence of state approval and other information required for registration.

The Using the myplace provider portal step-by-step guide (PDF) (DOC) will assist you through this process.

3.2.3 Complete an ‘intent to register’ application on myplace

If you want to submit an application to become a registered provider (in all states and territories except NSW and SA), you must complete an ‘intent to register’ on myplace. Refer to the myplace registration for new providers step by step guide (PDF) (DOC) for assistance.

The intent to register requires details about the provider, including:

  • legal entity type e.g. Australian Private Company, Sole Trader
  • legal business name
  • trading name (if relevant)
  • Australian Business Number (ABN)
  • provider or parent company ‘Not for Profit’ status (if applicable)
  • address details

To be a registered provider with the NDIS, the person or entity must have a valid ABN. You must enter your ABN and the matching legal entity name of the business you intend to register in the myplace provider portal. To have an ABN, you must be running a business.

To check if you are entitled to an ABN please visit the Australian Business Register at abr.gov.au.

If you are an existing NDIS registered provider using the previous provider portal (and you have not yet accessed myplace):

  1. Create a PRODA account to access myplace (refer to Section 3.2.1 and the PRODA step by step guide (PDF) (DOC))

Access myplace and link your organisation to your PRODA (refer to myplace registration for trial site providers (PDF) (DOC))

3.2.4 Complete your registration application

Once your organisation is established in myplace, you need to update your profile to complete the required steps for registration. This includes:

  • selecting the registration group(s) you wish to register to provide supports for, and nominating profession(s) (see Section 2.6.4 of the Toolkit)
  • uploading all relevant supporting information, including:
    • signed ‘Declaration of Suitability’ (PDF) (DOC)
    • proof of compliance with state/territory quality and safeguard arrangements issued either by the relevant state(s) and/or territory(ies) in which you wish to provide services or supports, or an authorised third party verifier (refer to Guide to Suitability);
    • other information as required for specialist registration groups.

Descriptions of the Registration Groups and professions that can deliver them, and other evidence of experience required can be found in the Guide to Suitability (PDF) (DOC).

For information on how to complete these steps, refer to the myplace registration for new providers step by step guide (PDF) (DOC) or the myplace registration for trial site providers step by step guide (PDF) (DOC) (if you were registered as a provider in an NDIS Trial site).

For some types of supports (i.e. ‘specialist disability supports’), including Specialist Disability Accommodation (SDA), certification against NDIS Commission and/or state and territory quality and safeguards arrangements will be required.

For a provider who has obtained NDIS Commission and/or state/territory accreditation to deliver specialist disability supports, proof of compliance will be issued by the NDIS Commission, state or territory, or authorised third party provider.

Providers will need to review the Guide to Suitability in order to obtain advice on the requirements that are relevant to NDIS Commission and/or state or territory in which they wish to operate. Providers should understand the requirements before they begin the registration process to minimise delays.

 

3.2.5  Certificate of Provider Registration  

When you have been approved as a registered provider by the NDIA or NDIS Commission, you will receive a ‘Certificate of Provider Registration’. You can then offer the services and supports for which you are registered to participants.

Providers cannot offer or deliver services to participants until they receive a copy of their Certificate.

3.2.6 Pending State Approval – what does this mean?

If you have registration groups (in states and territories except NSW and SA) with a status of Pending State Approval, you will need to meet the state or territory quality and safeguards requirements to have your registration approved by the NDIA.

You can find detailed information about current registration requirements for each state and territory on the Pending State Approval page on the NDIS website.

When you have met the relevant requirements, you must submit evidence to the NDIA via the ‘Upload Evidence’ tile in myplace.


Last modified 23/07/2018

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