3.2 Registration process

There are four key stages of the provider registration process as outlined below and described in more detail in the following sections:

  • apply for a Provider Digital Access (PRODA) account

  • use your PRODA account to register and gain access to the myplace provider portal

  • complete an ‘intent to register’ application which involves:

    • selecting the registration groups to register for

    • nominating the professions and relevant professional qualifications of staff that will be delivering the various services/supports

  • complete your registration with the NDIS by supplying all required documentation, including a signed ‘Declaration of Suitability’.

Before you apply to become a registered provider, read Section 2 of the Provider Toolkit and complete the NDIS Provider Readiness Checklist to ensure you have undertaken all the necessary preliminary steps.

3.2.1 Applying for a PRODA account​

PRODA stands for Provider Digital Access (PRODA). PRODA is an online authentication system designed to provide secure access to specific government services including the myplace provider portal. You will need to register for a PRODA account in order to be able to access myplace to become an NDIS registered provider

To register a PRODA account, you need to follow these steps: Step 1 - Create your account 
Set up your PRODA account profile by:
  • providing your personal identity details (for example, your name and date of birth)

  • setting up your username and password

  • providing your personal and unique email address

  • make sure you have used a personal and unique email address and not a shared email account.

You can apply for a PRODA account on the PRODA Website Step 2 - Verify your identity

Provide key information from three Australian Government issued identity documents in order to verify your personal identity details against your account profile. Your identity will be verified online and in real time. For successful identity verification, the personal details you used to create your account must match the details on your identity documents. The following three documents are recommended to be used as they are easily verified online:

  • an Australian driver’s licence
  • a Medicare Card
  • an Australian passport or foreign passport with an Australian Immigration visa linked.

Other available identity documents that can be used include:

  • Immicard
  • Australian birth certificate
  • Australian citizenship certificate
  • Australian certificate of registration by descent.

 A full list of identity documents that can be used online will be available at this stage of the PRODA registration process. Step 3 - Link your services 

Once you are successfully registered for PRODA and successfully entered your username, password and verification code, you will be able to access the myplace provider portal from the ‘My Linked Services’ PRODA screen page using the NDIS tile.  If you are authorised to access to multiple government online services, such as the NDIS and Health Professional you will be able to view all of these in the 'My Linked Services' page.

Every individual who needs to access myplace on behalf of a registered provider will need to create their own Provider Digital Access system (PRODA) account. A PRODA account provides access to personal information and services that you are registered to use. You should never share your PRODA account or login details with anyone in order to maintain security of your personal information.This is in accordance with the PRODA terms and conditions that must be agreed to prior to setting up your account.

If you already have a PRODA account or you move location or employment, you continue to use your existing PRODA account and not create a new one.

If you are experiencing issues with accessing their PRODA account, DO NOT create a new one, and contact 1800 800 110 and to select the voice prompt for PRODA for assistance. If a provider has an active PRODA account, they will not be verified to have another one.

A PRODA step by step guide (PDF) (DOC) is available to assist you through this process. 

3.2.2 Register for myplace

The NDIS Information and Communications Technology system is known as myplace. The myplace provider portal can be accessed from the top right hand side of the NDIS website, but only once you have a PRODA account. This must be done by the organisation’s nominated Primary Contact person, who can then authorise applications from other members of the organisation to get their own myplace account.  Every person within the organisation who requires access to myplace must have their own account.

The myplace portal allows providers to:

  • undertake the steps required to submit an application for registration with the NDIS

  • view their registration details (including which registration groups they are registered to provide and which are still pending confirmation by the NDIS)

  • create and approve service bookings with participants

  • view the details of participants they have service bookings with for the provision of supports

  • lodge payment requests for the delivery of supports provided to participants

  • view payments made for payment requests

  • manage their organisational details

  • approve additional user access to their myplace profile

  • communicate on-line with participants and the NDIA

  • upload information on third party verification and other information regarding registration

  • upload responses to a request for quote.

A step by step guide, Using the myplace provider portal (PDF) (DOC) has been developed to assist you through this process.

3.2.3 Complete an ‘intent to register’ application on myplace

If you are a new provider wishing to submit an application to become a registered provider, you will need to complete an ‘intent to register’ on myplace. Refer to myplace registration for new providers step by step guide (PDF) (DOC).

The intent to register requires details about the provider organisation including:

  • legal entity type e.g.(Australian Private Company, Sole Trader),

  • legal business name

  • trading name (if relevant)

  • Australian Business Number (ABN)

  • if the provider or parent company is Not for Profit

  • address details.

To apply to be a registered provider with the NDIS, the person or entity must have a valid ABN. You must enter the ABN and the matching legal entity name of the business that you intend to register. To have an ABN, you must be running a business. To check if you are entitled to an ABN please visit the Australian Business Register at abr.gov.au

If you are an existing NDIS registered provider using the previous provider portal (and you have not yet accessed myplace):

  1. Create a PRODA account to access myplace refer to Section 3.2.1 and the PRODA step by step guide (PDF) (DOC)

  2. Access myplace and link your organisation to your PRODA (refer to myplace registration for trial site providers (PDF) (DOC)).

3.2.4 Complete your registration

Once your organisation is established in myplace, you need to update your profile to complete the required steps for registration. This includes:

  • selecting the registration group(s) for which you wish to register to provide supports for, and nominating profession(s) (see Section 2.6.4 of the Toolkit)

  • uploading all relevant supporting information. This includes:

    • signed ‘Declaration of Suitability(PDF) (DOC)

    • proof of compliance with state/territory quality and safeguard arrangements issued either by the relevant state(s) and/or territory(ies) in which you wish to provide services or supports or an authorised third party verifier (refer to Guide to Suitability);

    • other information as required for specialist registration groups.

Descriptions of the Registration Groups, the required professions to deliver them, and other evidence of experience required for each can be found in the Guide to Suitability (PDF) (DOC).

For information on how to complete these steps, refer to either the myplace registration for new providers step by step guide (PDF) (DOC) or the myplace registration for trial site providers step by step guide (PDF) (DOC) (if you were registered as a provider in an NDIS Trial site).

For some types of supports, namely ‘specialist disability supports’, including Specialist Disability Accommodation (SDA), certification against state and territory quality and safeguards arrangements will be required.

For a provider who has obtained state/territory accreditation to deliver specialist disabilities supports, proof of compliance will be issued by the state or territory, or authorised third party provider.

Providers will need to review the Guide to Suitability in order to obtain advice on the requirements that are relevant to state or territory in which they wish to operate. Providers should understand the requirements before they begin the registration process to minimise delays.


3.2.5  Certificate of Provider Registration  

Once you have been approved by the NDIA as a registered provider, you will receive your ‘Certificate of Provider Registration’. This means you can now engage with participants and start to offer the services and supports for which you are registered.

Providers are not approved to offer or deliver services until they receive a copy of their Certificate.


3.2.6 Pending State Approval – what does this mean?

If you have been assessed as ‘Pending State Approval’ by the NDIA Provider Registration Team, you will need to follow the requirements of the state(s) and territory(ies) in which you are wanting to operate.

The NDIS ‘Pending State Approval’ webpage outlines the steps you are required to take to obtain state approval.

Once you have met these requirements, providers need to submit evidence to the NDIA of having obtained state approval/met requirements via the ‘Upload Evidence’ tile in myplace.

Last modified 17/05/2018