6.1 Making Payment Requests
To receive payment for services or supports for participants who are NDIA managed, providers are required to submit a Payment Request electronically through myplace.
To successfully claim it is important that you have the following information:
participant Reference Number or NDIS number
dates of support
support Item Reference Number
support Item Price.
To receive payment for services or supports for participants who are Plan Manager managed, providers are required to send invoices to the participant's Plan Manager who will manage the payment request process through myplace and pay the provider.
Participants who are self-managing their plan are required to be invoiced by and make payments to providers directly. Participants will require a receipt from the provider to acquit the expenditure against their plan.
Provider Payment Team
The National Provider Payment team is a single point of contact for providers who are having difficulty claiming payments through the myplace provider portal.
If you are experiencing difficulty, or have an outstanding payment, contact the provider.payment [at] ndis.gov.au (National Provider Payment Team).