7.1 Measuring outcomes
As a registered provider, it is important to measure and as requested report on participant outcomes.
Generally, each participant will work with the NDIA and its partners to review their plan every 12 months.
A plan review is an opportunity for participants to look at their progress and set new goals to increase their skills and independence. Through this process, providers may be requested to supply a report to the participant, demonstrating the outcomes achieved as a result of the provision of that support. This request should be in line with the terms of the Service Agreement with the participant.
It is expected that plan funding amounts will change and in some circumstances reduce over time as the participant achieves increased social and economic participation.
Providers may be requested to supply a report to the participant, demonstrating the outcomes achieved as a result of the provision of that support. This request should be in line with the terms of the service agreement with the participant.
Generally progress reports should include:
- a summary of the supports provided to the participant
- how the support has assisted the participant to achieve or work towards their goals - for example, how their functional ability has changed over the plan period
- whether the participant has been linked to any additional informal, community, or mainstream supports to assist them to achieve their goals
- barriers encountered during the plan period and the strategies implemented to resolve these
- any risk identified to the participant or others
- any evidence or other information that may be relevant for the NDIA to consider when determining reasonable and necessary supports
- if recommendations for additional supports are made, justification for the recommendation and details of the proposed outcomes are (including the risk and impact on other supports)