Accessibility statement

Providing accessible content is really important to the NDIA. If there is information on this website that you cannot access, please contact us.

The NDIA strives to provide equal access and equal opportunity to people with disabilities. The information on this website is an important resource required by many users. Accessible online content assists people with disabilities to actively participate in society and enables better information design outcomes for all.

Under the Disability Discrimination Act 1992, Commonwealth departments and agencies must ensure that people with disabilities can access online information and services.

The NDIS website aims to meet the Web Content Accessibility Guidelines (WCAG) 2.0 (New window)of the World Wide Web Consortium (W3C) (New window) and incorporates all relevant WCAG A and AA requirements as endorsed by the Australian Government (New window).

Non-HTML documents

Non-HTML documents on this website are available in PDF and Word formats.

You need Adobe Acrobat Reader software on your computer or device to view PDFs. It is available as a free download from the Adobe website (New window). The Accessibility Resource Centre at Adobe (New window) provides a user guide to assist users of screen readers to read the content of PDF documents.


  • If you require a translator or other assistance, phone 1800 800 110
  • If you are a Text Telephone (TTY) user, phone 1800 555 677 then ask for 1800 800 110
  • If you are a Speak and Listen (speech-to-speech relay) user, phone 1800 555 727 then ask for 1800 800 110
  • If you are an internet relay user, visit the National Relay Service website (New window) and ask for 1800 800 110

Last modified 9/11/2017