For Assistance

Refer to Step by Step guides

To learn more on how to use the myplace Provider Portal to manage your NDIS registration, bookings and payments,  read the myplace provider portal step-by-step guides.

For information on submitting and tracking bulk payment requests through the myplace Provider Portal, use the Bulk Payment Request instructions step by step guide (PDF) (DOC).

Call the Contact Centre

If you need further assistance, contact NDIA by telephone on 1800 800 110.

For other means of contact, refer to the Provider Toolkit Welcome page, in the section on further assistance with accessing this toolkit.

Stay Informed

Check the notices on the Provider Toolkit site.

Sign up to the monthly Provider Newsletter by providing your email address at the bottom of this page.

When changes are made to the myplace provider portal, you will receive notification through the messaging system on the portal.

Provider Payment Team

The National Provider Payment team is a single point of contact for providers who are having difficulty claiming payments through the provider portal.

If you are experiencing difficulty, or have an outstanding payment, contact the provider.payment [at] (National Provider Payment Team).

Trouble Shooting

For more information on what to do when a system error code is displayed, and the meaning of system errors and messages in the provider portal, you can use the Provider Self Help Guide: System Messages and Error Codes.

Last modified 20/08/2019