Upcoming holiday hours and payment information

16/04/2019

The NDIA, National Contact Centre and Partners in the Community (PITC) offices will be closed for Easter public holidays from Friday 19 April through to Monday 22 April and on Anzac Day Thursday 25 April.

There will be no payment runs on those dates. Payment requests will be processed on Tuesday 23 April, Wednesday 24 April and then as normal from Friday 26 April.

Details are on the NDIS website.

SDA Reference Group members announced

22/03/2019

The NDIS Specialist Disability Accommodation (SDA) Reference Group members have been announced by the federal government.

The SDA Reference Group has been established to support the development of the SDA market, increase choice and control for participants, and ensure the long-term viability of SDA investments under the NDIS.

The SDA Reference Group includes participants and government representatives including representatives from People with Disability Australia and key senior personnel from the Department of Social Services, the NDIS Quality and Safeguards Commission and the NDIA. Other members include representatives from:
• Ability First Australia
• Achieve Australia
• Guardian Living
• InHousing
• Lighthouse Infrastructure
• Macquarie Group
• National Disability Services
• Power Housing
• SDA Alliance
• Spinal Cord Injuries Australia
• Summer Housing
• Supported Independent Living Co-op
• The Summer Foundation
• Youngcare

Members were selected based on their ability to most effectively represent the views of their stakeholders.

The SDA Reference Group will meet regularly, with the first meeting held on 19 March 2019. The SDA Reference Group will consult with other key stakeholders where appropriate, including state and territory governments.

For updates on the SDA Reference Group, or to view a copy of the Terms of Reference, visit the NDIS website.

Important deadlines for providers operating in Queensland and the Northern Territory

26/02/2019

The NDIS Commission will be responsible for provider registration in Victoria, Queensland, Tasmania, the Australian Capital Territory (ACT) and the Northern Territory (NT) from 1 July 2019. The NDIA is working with the NDIS Commission to ensure a smooth transition for providers currently registered with the NDIA.

The NDIA will continue to receive all new registration group applications for providers in Victoria, Queensland, Tasmania, the ACT and the NT until 30 June 2019 through the NDIS myplace provider portal. However, providers need to be aware that the registration groups listed below also require approval by state/territory governments, in accordance with their respective quality and safeguard standards, before the NDIA is able to finalise the registration request.

From 1 April 2019, the NT Government has advised they will no longer assess the following registration groups against their quality and safeguard standards (categorised as full assessment groups):

• Daily personal activities
• Daily tasks / shared living
• Development-life skills
• Group and Centre Based Activities
• High Intensity Daily Personal Activities
• Participate Community

The NT Government has also advised they will not be able to progress any new registration requests from 1 May 2019 for the following registration groups (categorised as streamlined assessment groups):
• Assistive Equipment for Recreation
• Assistive Products for Personal Care and Safety
• Assistive Products for Household Tasks
• Assist-Life Stage, Transition
• Assistance with Travel/Transport arrangements
• Behaviour Support
• Community Nursing Care
• Customised Prosthetics
• Early Intervention Supports for Early Childhood
• Exercise Physiology and Personal Training
• Home Modification
• Household Tasks
• Personal Mobility Equipment
• Plan Management
• Support co-ordination
• Therapeutic support

From 1 April 2019, the Queensland Government has advised they will no longer assess the following registration groups against their quality and safeguard standards:
o Assist Personal Activities
o Assist-Life Stage, Transition
o Behaviour Support
o Daily tasks / shared living
o Development-life skills
o Early Childhood supports
o Group and Centre Based Activities
o Interpret / translate
o Participate Community
o Personal activities High
o Plan Management
o Support co-ordination
o Therapeutic support

Providers planning to apply for these registration groups in Qld and the NT must begin the process with their relevant state or territory government before the state or territory cut-off date. Further information about how to contact your state or territory government is available on the NDIS website.

If providers in Qld or the NT apply after the deadline to begin the first step to gain state/territory approval, the Qld and NT governments have advised the NDIA that they will be unable to provide approval. Without this approval, the NDIA will be unable to progress the application further.

Important 1 March 2019 deadline for providers operating in Victoria, Tasmania and the Australian Capital Territory

11/02/2019

The NDIS Commission will be responsible for provider registration in Victoria, Queensland, Tasmania, the Australian Capital Territory (ACT) and the Northern Territory (NT) from 1 July 2019. The NDIA is working with the NDIS Commission to ensure a smooth transition for providers currently registered with the NDIA.

The NDIA will continue to receive all new registration group applications for providers in Victoria, Queensland, Tasmania, the ACT and the NT until 30 June 2019 through the NDIS myplace provider portal. However, providers need to be aware that the registration groups listed below also require approval by state governments, in accordance with their respective quality and safeguard standards, before the NDIA is able to finalise the registration request.

From 1 March 2019, the Victorian, Tasmanian and ACT governments have advised they will no longer assess the following registration groups against their quality and safeguard standards:
• Assist-Life Stage, Transition
• Assist Personal Activities
• Personal Activities High
• Behaviour Support
• Daily Tasks/Shared Living
• Development-Life Skills
• Group/Centre Activities
• Participate Community
• Plan Management
• Support Co-ordination
• Early Childhood Supports
• Therapeutic Supports (Tasmania and ACT providers only)
• Accommodation / Tenancy (ACT providers only)
• Assist Access/Maintain Employment (ACT providers only)
• Specialised Supported Employment (ACT providers only)

Providers planning to apply for these registration groups in Vic, Tas and the ACT must begin the process with their relevant state or territory government before 1 March 2019. Further information about how to contact your state or territory government is available on the NDIS website.

If providers in Victoria, Tasmania and the ACT apply after 1 March 2019 to begin the first step to gain state approval, the Victorian, Tasmanian and ACT state governments have advised the NDIA that they will be unable to provide state approval. Without this approval, the NDIA will be unable to progress the application further.

Portal improvements making it easier to understand error messages

07/02/2019

Improvements have been made to the myplace provider portal, to include a number of system messages that explain errors.

Should there be an error when providers are entering information into the portal, a system message or error code will appear providing a clear description about the error, how to solve it or where to access more help.

By making this information more readily available, the NDIA is continuing to improve the experience for providers.

A number of system messages and error codes have been improved, with more to come over the coming months.

Further information about all the system messages and error codes, along with step by step guides for using the portal, is available in the Provider Toolkit.

Service booking step by step guide now easier to access

19/12/2018

The NDIA is making it easier for providers to access information about how to use online services for NDIS activities – with a new section on the Provider Toolkit dedicated to the service booking process. Until now, service booking information has been part of the extensive myplace provider portal step-by-step guide online PDF.

A new section dedicated to the service booking process is now available on the Provider Toolkit and includes:
• Setting up a service booking
• Creating, editing, finding, sorting, reporting and deleting service bookings
• Setting up preferences for the frequency of communication on service booking changes.

Over coming months, the NDIA will progressively improve access to the Provider Toolkit step by step guide information to make it easier for providers to use NDIS online services. If you would like to provide feedback about this improvement, please email provider.support [at] ndis.gov.au.

Annual Price Review updates to the FAQ page

24/07/2018

Minor updates have been made to the 'Adjustment of plan values to Annual Price Review - July 2018' section of the provider toolkit FAQs in line with 2018/19 Price Guide updates and recommendations from the Independent Pricing Review.

Updates include information regarding:

  • changes to service bookings
  • indexation considerations
  • service agreement negotiations

Updated resources in the ‘Step by Step Guides’ section

24/07/2018

There have been several changes made to the downloadable provider portal step by step guide, provider portal system messages and error codes, and bulk payment request instructions documents.

These documents have been updated in line with:

Updated Provider Registration Guide to Suitability

18/07/2018

The ‘NDIS Provider Registration Guide to Suitability’ has been updated in line with the commencement of the NDIS Quality and Safeguards Commission (NDIS Commission) and rollout of the NDIS in Western Australia (WA) from 1 July, 2018. A detailed article highlighting key changes to the Guide can be found in the Hot Topics section of the provider toolkit, and the updated version is now available in Section 2.7 Meeting Quality and Safeguards Requirements.

Change of Australian Business Number

28/03/2018

If your ABN is changing, the NDIA can now work with you to determine if this can be updated on your provider record. You will need to provide information about your new organisation including ABN, organisation structure, legal and trading names, and the date of effect of the new ABN. To find out more you can review the updated information in Section 3.4.2 of the Provider Toolkit.

Participant plan indexation

15/01/2018

All participant plans with an end date after 1 July 2017 have now been indexed in line with the new 2017-18 price guide. As in previous years, new service bookings have been automatically created to adjust plan values in myplace to match the new price caps. Any existing service bookings have been ended to align with the start date of the new service booking.

"View Plan" portal update

21/12/2017

On December 2nd, the Agency introduced a system update which allowed participants to choose to share parts of their plan with providers, plan managers and support co-ordinators. As part of this system update, the Agency sent a letter to providers to advise if they did or did not have consent to view parts of participant’s plan.

What is different about the new Toolkit?

10/11/2017

The new Provider Toolkit is an accessible online resource. It also contains interactive eLearning activities to help providers, and potential providers, test their understanding of key concepts and assess whether they are ready to register and work with the NDIS. Click on the link above to learn more about the key changes in the new Toolkit.