Annual Price Review updates to the FAQ page


Minor updates have been made to the 'Adjustment of plan values to Annual Price Review - July 2018' section of the provider toolkit FAQs in line with 2018/19 Price Guide updates and recommendations from the Independent Pricing Review.

Updates include information regarding:

  • changes to service bookings
  • indexation considerations
  • service agreement negotiations

Updated resources in the ‘Step by Step Guides’ section


There have been several changes made to the downloadable provider portal step by step guide, provider portal system messages and error codes, and bulk payment request instructions documents.

These documents have been updated in line with:

Updated Provider Registration Guide to Suitability


The ‘NDIS Provider Registration Guide to Suitability’ has been updated in line with the commencement of the NDIS Quality and Safeguards Commission (NDIS Commission) and rollout of the NDIS in Western Australia (WA) from 1 July, 2018. A detailed article highlighting key changes to the Guide can be found in the Hot Topics section of the provider toolkit, and the updated version is now available in Section 2.7 Meeting Quality and Safeguards Requirements.

Change of Australian Business Number


If your ABN is changing, the NDIA can now work with you to determine if this can be updated on your provider record. You will need to provide information about your new organisation including ABN, organisation structure, legal and trading names, and the date of effect of the new ABN. To find out more you can review the updated information in Section 3.4.2 of the Provider Toolkit.

Participant plan indexation


All participant plans with an end date after 1 July 2017 have now been indexed in line with the new 2017-18 price guide. As in previous years, new service bookings have been automatically created to adjust plan values in myplace to match the new price caps. Any existing service bookings have been ended to align with the start date of the new service booking.

"View Plan" portal update


On December 2nd, the Agency introduced a system update which allowed participants to choose to share parts of their plan with providers, plan managers and support co-ordinators. As part of this system update, the Agency sent a letter to providers to advise if they did or did not have consent to view parts of participant’s plan.

What is different about the new Toolkit?


The new Provider Toolkit is an accessible online resource. It also contains interactive eLearning activities to help providers, and potential providers, test their understanding of key concepts and assess whether they are ready to register and work with the NDIS. Click on the link above to learn more about the key changes in the new Toolkit.